Need some help?

BT Openzone technical support is available 24 hours a day, 7 days a week. To save time, please check the following before calling the BT Openzone team:

• your Wi-Fi settings
• whether you're near a hotpsot
• your Welcome guide or email

Common questions

Existing customers

If you need some help, please contact us by:

• telephone on 0870 240 5745 (national rate, billing enquiries 9.00am-5.30pm GMT weekdays, technical support 24/7) or +44 132 556 0841 from abroad*
• email

Please remember: when you call or email, please give us your BT Openzone account number if possible.

New customers

If you've any questions, please contact us by:

• telephone on Freefone 0800 169 1397 (8.00am - 6.00pm GMT weekdays) or +44 1793 590 221 from abroad*
• email

(* Calls charged at your telephone service provider's international call rates.)