Conditions for BT Openzone Partner Extranet

Definitions

'BT Openzone partner extranet' ('Extranet') is defined as a secure portal designed to be a central repository for BT Openzone partner news and relevant sales, marketing and event resources. It also supports a number of additional services. The availability of these resources and additional services to an individual user is dependent on the BT Openzone partner profile to which that user is allocated.

'Access support' is defined as enabling password resets due to a password being forgotten, or difficulty in changing a password.

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Terms of use

In addition to the terms and conditions within each section of the Extranet the following applies:

  • The resources provided via the Extranet remain the property of BT and are provided only for the promotion of BT Openzone. The resources must not be copied (unless explicitly permitted), amended or defaced and must not be used in any way inconsistent with the promotion of BT Openzone.
  • The content of the Extranet and resources provided via the Extranet remain the property of BT and are subject to change.

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Access support for users

Extranet access support by the BT Openzone Help Desk is available during normal business hours: weekdays (excluding Bank Holidays), 9.00am-5:30pm. Call Freefone 0800 022 33 22* or email openzone.support@bt.com

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Additional services

Password management for Sponsored Access Service

  • As a BT Openzone partner who has Sponsored Access Service managed by a password, your access to this Extranet is governed by the conditions of the Sponsored Access Service, which forms part of your existing contract with BT. The Sponsored Access Service terms and conditions are not recorded on this website but contained in the contract you signed with BT for service provision. If you have any queries regarding this contract then please contact your BT account manager in the first instance.

Resellers or referrers of BT Openzone in-a-Box

  • As a BT Openzone partner reselling or referring BT Openzone in-a-Box to customers, you are governed by the conditions of your pre-existing contractual relationship with BT unless otherwise advised.
  • Additionally, as a third party supplier, you must ensure that when placing orders for BT Openzone in-a-Box, your customers have read and understand the Conditions for BT Openzone in-a-Box (Service Provision Only).

BT Openzone collateral ordering

  • The ability to order BT Openzone collateral is provided by Documedia on behalf of BT. By using this facility you agree to the terms and conditions set out by Documedia in Conditions for BT Openzone Collateral Ordering.
  • Support for the collateral ordering facility is provided by the Documedia Help Desk and available during normal business hours: weekdays, 9.00am-5.00pm. Call
    0207 553 6606 or email helpdesk@documedia.co.uk

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* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.