Tips on using BT Openzone


Consider additional security

For additional security, we suggest you install a firewall on your equipment. You can buy a firewall at BT Shop or from most computer stores. Please note that BT Openzone can't support the configuration of firewalls and we suggest you contact your IT department or the firewall seller.

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Save Wi-Fi hotspot text number

Save the number 81041 on your mobile phone for future reference - simply text your town or postcode to this number to find out your nearest hotspot. It's also worth considering saving your replies to this number, in case you're in the same area again at a later date.

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Download a Wi-Fi hotspot list

When you're next online, download a hotspot list - handy for when you're offline later.

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You don't have to actually be in the hotspot!

You'll often find you can pick up a signal in a café or when you're out and about in city centres.

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Important note about logging out

If you don't log out correctly, your account will stay open and incur connection charges for a further 15 minutes before shutting down due to inactivity.

If your account 'locks', call Freefone 0800 022 33 22* (+44 132 556 0841 from outside the UK**) at any time to unlock it.


* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.

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