How to log in
When you're in a BT Openzone Wi-Fi hotspot or outdoor coverage area with your wireless-enabled device:
- insert a Wi-Fi card or switch on wireless capability
- select BT Openzone via the Wi-Fi signal icon in your system tray and connect
- open your web browser and a BT log-in page will appear. If it doesn't, type 'www.btopenzone.com' into your browser's address bar
- select BT Openzone (if not already selected) and log in by typing your username and password
- Once connected, minimise your browser or open up a new tab. Please make sure you keep this window open so that you can log out at the end of your session.
- if using it, launch your Virtual Private Network (VPN) client now and log in
- you should now have internet access
- when you've finished, you need to quit your VPN first, in order to log out of the BT Openzone network. This will ensure your session is ended and you do not use any additional minutes.
Important: if you're using Windows XP(SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describes most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during log-in to protect transfer of your data. Account traffic is encrypted and your account is password protected.
Need technical help with Wi-Fi?
If you've a problem, please see our common questions. If you still need some help, call us on 0800 022 33 22* (24/7) or +44 132 556 0841 from outside the UK**.
Important note about logging out
If you don't log out correctly, your account will stay open and incur connection charges for a further 15 minutes before shutting down due to inactivity.
If your account 'locks', call 0800 022 33 22* (+44 132 556 0841 from outside the UK**) at any time to unlock it.
* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.
