Before you start
Before you can connect to the internet by wireless, you need a wireless-enabled device – this may be a laptop or hand-held device. You’ll also need to check your device’s wireless network settings.
Wireless-enabled devices
If your device isn't wireless-enabled, you need an IEEE 802.11g wireless or LAN access or PCMCIA card, which you can buy online at www.shop.bt.com or your local computer store.
Please check that:
- your wireless device's Service Set Identifier (SSID) is set to – or that you've selected – 'BTOpenzone' (case sensitive, no spaces)
- your network type is set to 'any' or 'infrastructure'
- your wireless network key/data encryption is disabled and not set to WEP
- if you're going to access a company network, you've disabled Internet Explorer proxy settings
If you need some help, please go to how to connect by Wi-Fi
Need technical help?
If you've a problem, please see our common questions. If you still need some help, call us on Freefone 0800 022 33 22* (24/7) or +44 132 556 0841 from outside the UK**.
* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.
