Before you start

Before you can connect to the internet by wireless, you need a wireless-enabled device - this may be a laptop or hand-held device. You'll also need to check your device's wireless network settings.

Wireless-enabled devices

If your device is a laptop, it needs to be running Windows XP, Mac OS 10.4.1 or Linux 2.2 or above. If your laptop isn't wireless-enabled, you need an IEEE 802.11g wireless card or adapter. You can buy one at www.shop.bt.com or your local computer store.

If your device is a personal digital assistant (PDA), it needs to be running Microsoft Pocket PC 2002 or above, or Palm OS 4.0 or above.

Other wireless-enabled devices include most mobile phones and games and entertainment devices such as the iPod touch, PlayStation Portable and Nintendo DS.

Please check that:

• your wireless device's Service Set Identifier (SSID) is set to – or that you've selected – 'BTOpenzone' (case sensitive, no spaces)
• your network type is set to 'any' or 'infrastructure'
• your wireless network key/data encryption is disabled and not set to WEP
• if you're going to access a company network, you've disabled Internet Explorer proxy settings
  If you need some help, please go to how to connect by Wi-Fi
• when logging in to BT Openzone, you've typed your username and password correctly - remember no capital letters and please check spelling (if you've copied and pasted your username or password, make sure there's no space after it)

Need technical help?

If you've a problem, please see our common questions. If you still need some help, call us on Freefone 0800 022 33 22* (24/7) or +44 132 556 0841 from outside the UK**.

* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.