Contact us

BT Openzone is dedicated to providing you with all possible help and guidance in choosing the best pricing plan for you and, once you've signed up, helping you to enjoy and make the most of the benefits of your service.

Existing customers

If you have a billing enquiry or need some technical help logging in or ordering an eVoucher, please contact us by:

  • calling Freefone 0800 022 33 22* (billing enquiries 9.00am-5.30pm UK time weekdays, excluding UK bank and public holidays; technical support 24/7) or +44 132 556 0841 from outside the UK**
  • email

Please remember: when you call or email, please give us your BT Openzone account number.

New customers

For enquiries or help with ordering any of our subscription products, please contact us by:

  • calling Freefone 0800 169 1397* (8.00am-6.00pm UK time weekdays, excluding UK bank and public holidays) or +44 1793 590 221 from outside the UK**
  • email

Thank you.

* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.